Privacy Policy

1. Who we are

Zollywork provides handyman, painting, construction and renovation services across Greater London. Zollywork is responsible for deciding how and why the personal information described in this policy is used.

2. Information we collect

When you send a project enquiry through the website, we may collect:

• Your name.
• Your email address.
• Your phone number, if you choose to provide it.
• Your project area or postcode.
• The type of service you are interested in.
• Property type, if you choose to provide it.
• The information you include in your project message.

We may also receive personal information when you contact us directly by phone or email, or when information is needed to manage a project if you become a customer.

Website hosting and form-processing providers may process standard technical information needed to deliver and secure their services, such as IP address, browser information, request logs and security data.

3. How we use your information

• Respond to enquiries and discuss requested work.
• Prepare or discuss quotations and possible projects.
• Communicate with customers and manage agreed work.
• Maintain business, customer and project records.
• Protect the website and forms from spam, misuse and security threats.
• Meet legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims where necessary.

4. Lawful bases

Depending on the situation, we may rely on steps taken at your request before entering into a contract, performance of a contract, legitimate interests in reasonable business administration and website security, compliance with legal obligations, or consent where we specifically ask for it for an optional purpose.

5. Who we share information with

We only share personal information where reasonably necessary. This can include website and form service providers, professional advisers, insurers, accountants, tradespeople or subcontractors where appropriate for an agreed project, and public authorities where disclosure is legally required.

Formspree

The website contact form is processed using Formspree. When you submit the form, the information you enter is sent to Formspree for processing and may be stored in the Formspree account and delivered to us by email.

6. International transfers

Some service providers may process personal information outside the United Kingdom. Appropriate safeguards required by applicable data-protection law should be used where personal information is transferred internationally.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry information is kept while we respond to and follow up the enquiry and is periodically reviewed so that information that is no longer needed can be deleted.

If you become a customer, relevant project, correspondence, quotation, invoice and payment records may be kept for longer where needed to manage the work, warranties, complaints, legal claims and applicable tax or accounting obligations.

8. Cookies and similar technologies

The current Zollywork website is not intentionally configured with advertising or behavioural-tracking cookies. Essential technical or security technologies may be used by hosting or form-processing providers when their services are requested.

If non-essential analytics, advertising or similar technologies that require consent are introduced later, appropriate information and a consent mechanism should be provided before those technologies are used.

9. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have rights to:

• Ask for access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase personal information in certain circumstances.
• Ask us to restrict how personal information is used.
• Object to certain processing, including processing based on legitimate interests.
• Receive certain information in a portable format where the right applies.
• Withdraw consent at any time where processing is based on consent.

10. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You may also raise a data-protection complaint with the UK Information Commissioner's Office (ICO).

11. Contact us about privacy